• General conditions

General conditions

  • Children up to 3 years free, from 3 to 6 years -70%, from 6 to 15 years -50%, from 15 years up -30% reduction per child and day with HB, in parent‘s room.
  • Booking can be made by mail, phone, fax or email. The right of withdrawal as laid down in the Consumers‘ Code (notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005, Consumers‘ Code) is not contemplated – however, we are willing to apply the following conditions for withdrawal: No cancellation charge will apply if the reservation is cancelled within 40 days prior to arrival. In the event of cancellation within 14 days prior to arrival, 3 nights‘ accommodation will be charged; for cancellation within 13 days prior to arrival and in case of early departure, 5 nights‘ accommodation will be charged. We recommend you consider having holiday cancellation insurance: www.hotel-erzherzogjohann.com/en/travel-insurance.php
  • Day of arrival: the room will be ready for occupancy from 1 pm. Day of departure: please leave the room before 10 am.
  • For organisational reasons, it isn’t possible to reserve a specific room number.
  • Upon advance notice, there is a reduction of 10,00 € per pers. for dinners not taken.
  • Dogs are allowed upon prior arrangement. The fee is 10,00 € per day without food. Nevertheless, dogs are not allowed in the dining room, in pool area and in the garden.
  • Payment: we accept payment by cash (until 3.000,00 € per room), cheque or credit card.
  • Subject to availability, double room type B may be booked for single occupancy by paying a supplement of 25,00 € per day on the half board rate.
  • Guests arriving by train met, without charge, by prior arrangement, at the Meran/Bozen station.
  • MeranCard from 01.04. - 30.06.17 in the price included.